Refund Policy

1. Overview

At AceRound AI, we want you to be completely satisfied with your purchase. This refund policy explains the terms and conditions for refunds on credit purchases made through our platform.

We operate on a credit-based system where you purchase credits to access our AI interview assistance services. Credits are consumed when you use our real-time interview assistance features.

2. Credit Purchase Terms

3. Refund Eligibility

We offer refunds in the following circumstances:

Full Refunds (Within 7 Days)

• Unused Credits: If you have not used any credits from your purchase within 7 days
• Technical Issues: If you experience significant technical problems that prevent you from using our services
• Service Unavailability: If our service is unavailable for more than 24 hours due to our technical issues
• Accidental Purchase: If you made an accidental purchase and contact us immediately

Partial Refunds

• Unused Credits: If you have used some but not all credits, we may offer a partial refund for unused credits
• Service Quality Issues: If you experience significant service quality problems that affect your ability to use our platform effectively

No Refunds

• Credits that have been consumed through real-time interview assistance sessions
• Purchases made more than 30 days ago
• Cases where our service was used successfully but the user was not satisfied with interview outcomes
• Violations of our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@aceround.app with your refund request
2. Provide Information: Include your account email, order details, and reason for the refund
3. Account Review: We will review your account usage and determine eligibility
4. Processing: If approved, refunds are processed within 5-10 business days

5. Refund Processing

Refunds are processed as follows:

• Credit Card/PayPal: Refunds are issued to the original payment method within 5-10 business days
• Digital Wallets: Refunds are processed according to the wallet provider's timeline
• Bank Transfers: May take 3-5 additional business days to appear in your account

You will receive an email confirmation once your refund has been processed. Please allow additional time for your financial institution to post the refund to your account.

6. Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our services effectively, we may offer credits or a refund depending on the severity and duration of the issue.

Service Changes

If we make significant changes to our service that materially affect your ability to use purchased credits, we will provide advance notice and may offer refunds or credit adjustments.

Force Majeure

In cases of force majeure (natural disasters, government actions, etc.) that prevent service delivery, we will work with affected users to provide appropriate solutions.

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our customer service team
• Provide additional documentation or evidence to support your case
• Contact us for further discussion about your specific situation

We are committed to fair and reasonable resolution of all refund requests and will work with you to find an appropriate solution.

8. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@aceround.app
• Subject Line: "Refund Request - [Your Account Email]"
• Response Time: Within 24-48 hours during business days

9. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.