Refund Policy

Last updated: July 18, 2026

1. Overview

At AceRound AI, operated by SUNNYISH LLC, we want you to be completely satisfied with your purchase. This refund policy explains the terms and conditions for refunds on purchases made through our platform.

We offer Standard Credits, which provide fixed minute-based usage and included feature allowances, and time-limited 24-Hour, 7-Day, and 30-Day Passes.

2. Product Purchase Terms

Important Information About Purchases:

  • Standard Credits and all Passes are one-time purchases with no automatic renewal
  • Standard Credits provide a fixed amount of minute-based interview usage and may include other feature allowances; balances decrease as those features are used
  • Passes provide access for the purchased 24-hour, 7-day, or 30-day period and expire at the time shown in your account
  • Continued access after a Pass expires requires a separate new purchase
  • Purchased entitlements cannot be transferred to other accounts

3. Refund Eligibility

We offer refunds in the following circumstances:

Full Refunds (Within 7 Days)

  • Unused Purchase: If you request a refund within 7 days of purchase and have not used any purchased minutes, included allowances, or Pass access
  • Technical Issues: If you experience significant technical problems that prevent you from using our services
  • Service Unavailability: If our service is unavailable for more than 24 hours due to our technical issues
  • Accidental Purchase: If you made an accidental purchase and contact us immediately

Partial Refunds

  • Partially Used Purchase: If some purchased minutes, included allowances, or Pass time remain, we may offer a partial refund for the unused portion
  • Service Quality Issues: If you experience significant service quality problems that affect your ability to use our platform effectively
  • Entitlement Adjustment: An approved partial refund proportionally revokes the minutes, included allowances, or Pass days associated with the refunded amount

No Refunds

  • Purchased minutes, included allowances, or Pass time that have already been consumed or elapsed, except as part of an approved partial refund
  • Purchases made more than 30 days ago
  • Cases where our service was used successfully but the user was not satisfied with interview outcomes
  • Violations of our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email us at [email protected] with your refund request
  2. Provide Information: Include your account email, order details, and reason for the refund
  3. Account Review: We will review your account usage and determine eligibility
  4. Processing: If approved, refunds are processed within 5-10 business days

Note: Refund requests are typically processed within 24-48 hours during business days. The time for funds to appear in your account depends on your payment method and financial institution.

5. Refund Processing

Refunds are processed as follows:

  • Entitlements: A full refund revokes all entitlements granted by the purchase; a partial refund revokes them in proportion to the refunded amount
  • Credit Card/PayPal: Refunds are issued to the original payment method within 5-10 business days
  • Digital Wallets: Refunds are processed according to the wallet provider's timeline
  • Bank Transfers: May take 3-5 additional business days to appear in your account

You will receive an email confirmation once your refund has been processed. Please allow additional time for your financial institution to post the refund to your account.

6. Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our services effectively, we may offer an entitlement adjustment or a refund depending on the severity and duration of the issue.

Service Changes

If we make significant changes to our service that materially affect your ability to use a purchased product, we will provide advance notice and may offer refunds or entitlement adjustments.

Force Majeure

In cases of force majeure (natural disasters, government actions, etc.) that prevent service delivery, we will work with affected users to provide appropriate solutions.

7. Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a review by our customer service team
  • Provide additional documentation or evidence to support your case
  • Contact us for further discussion about your specific situation

We are committed to fair and reasonable resolution of all refund requests and will work with you to find an appropriate solution.

8. Contact Information

For refund requests or questions about this policy, please contact us:

  • Company: SUNNYISH LLC
  • Registered Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
  • Email: [email protected]
  • Subject Line: "Refund Request - [Your Account Email]"
  • Response Time: Within 24-48 hours during business days

9. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.

Before You Purchase

  • Try our free mock interviews to ensure our service meets your needs
  • Read our Terms of Service and Privacy Policy
  • Understand that usage allowances decrease as they are consumed and Passes expire after their stated period
  • Contact us if you have any questions before making a purchase